FAQs
Straight answers,
including the
awkward ones.
Everything we are asked regularly, answered without marketing language. If your question is not here, call the desk — a real consultant will answer it directly.
General questions
Working with us
How enquiries, pricing, payments and support actually work.
Call or WhatsApp us on +91 92364 76056, email the desk, or send the enquiry form on this site. You will hear from a named consultant — not a queue — usually within a couple of business hours, and always the same working day.
No. Quotations, itinerary drafts and visa eligibility assessments are free and carry no obligation. We only invoice once you have approved a booking in writing.
Every quote separates the supplier cost from our service fee, so you can see precisely what you pay us. Flight service fees start at ₹499 domestic and ₹1,200 international. Holiday packages carry a planning fee disclosed before we begin. Corporate accounts use a flat per-transaction fee.
UPI, NEFT/RTGS bank transfer, credit and debit cards, and corporate accounts on credit terms. Payments go to our registered current account with State Bank of India, and a GST-compliant invoice is issued for every transaction.
Yes. We are a registered MSME under Udyam registration UDYAM-KR-03-0731554, operating from JP Nagar, Bengaluru, with a registered business bank account and full statutory documentation available on request.
Every booking includes a 24/7 emergency contact staffed by consultants who can actually act — rebook a flight, move a hotel, redirect a driver — not just record your complaint. Disruptions are handled with the supplier directly, on your behalf.
Our office is in JP Nagar, Bengaluru, but the majority of our clients are elsewhere in India and abroad. Everything is handled over phone, WhatsApp and email, and documents can be collected digitally or by courier.
Yes, frequently. Same-day flights, urgent visa appointments and immediate airport transfers are all workable. Call rather than email if you are inside 48 hours and we will prioritise it.
Flight Bookings desk
Flight
Bookings
Questions specific to the flight bookings desk.
Our service fee is quoted separately and starts at ₹499 per domestic ticket and ₹1,200 per international ticket. Because we hold negotiated and consolidator inventory, the total is frequently lower than the public website price — and where it is not, we tell you and you are free to book direct.
Call or message our disruption line. We hold your PNR, so we can request protection, rebook on an alternate carrier or process a refund directly with the airline. You do not need to stand in the airport queue.
Yes. Share the loyalty account or voucher details and we will attempt award availability first, then compare it against a paid fare so you can decide whether redeeming is worthwhile.
For most long-haul leisure routes, eight to twelve weeks gives the best balance of price and availability. Peak season departures — mid-December, Diwali, European summer — should be locked four to six months out.
We file the refund with the airline, track it and follow up until credit lands. Airline refund timelines vary from seven days to twelve weeks depending on the carrier and fare type; we tell you what to expect up front.
Visa Services desk
Visa
Services
Questions specific to the visa services desk.
Across applications we prepare end to end, 97.4% are approved. That figure is high because we decline to file cases we believe will fail, and tell the applicant why instead of taking the fee.
It depends entirely on the mission and the season. Dubai and Singapore e-visas typically clear in two to five working days. Schengen runs fifteen to thirty days and should be started at least eight weeks before travel. US B1/B2 interview wait times in India can run several months — we check live wait times before advising.
Most missions want to see a confirmed itinerary, not a paid ticket. We issue a held reservation for your file and only ticket once the visa is stamped — so a refusal does not cost you the airfare.
Yes, and it is a significant part of our work. Send us the refusal letter. We identify which ground was cited, rebuild the file to address it directly, and advise on how long to wait before reapplying.
No one honestly can — the decision rests with the consulate. What we guarantee is that your file will be complete, current and correctly presented, and that we will tell you the truth about your chances before you pay a government fee.
Holiday Packages desk
Holiday
Packages
Questions specific to the holiday packages desk.
Every itinerary is custom. We publish sample itineraries to show what a budget buys, but nothing is booked as-is — each trip is redrawn for the people travelling.
As a guide: Dubai four nights from ₹62,000 per person, Bali six nights from ₹78,000, Maldives five nights from ₹1,35,000, Switzerland eight nights from ₹1,90,000. All include flights, stays, transfers and key experiences. We quote precisely once we know your dates.
Three to five months for international leisure, and six or more for peak dates like Christmas, New Year and school summer holidays. We do arrange trips at short notice, but choice narrows and prices firm up.
You have a named consultant in India and a 24/7 emergency number. Missed transfer, hotel problem, medical need — call us and we resolve it with the supplier directly rather than leaving you to argue at a front desk.
Yes. Visa preparation and travel insurance are integrated into every international package, so documentation, bookings and cover stay consistent with one another.
Corporate Travel desk
Corporate
Travel
Questions specific to the corporate travel desk.
Programmes make sense from roughly forty trips a year upward. Below that we serve companies on a straightforward per-booking basis with the same service quality and no minimum commitment.
A flat transaction fee per booking, or a monthly management fee for larger programmes. Both are quoted up front and neither is a percentage of your spend — we have no incentive to book you into an expensive fare.
Yes. Send us your policy document and we configure it into the booking flow. If you do not have one, we draft it with you — it typically takes one working session.
We maintain a live roster of who is travelling where. If there is a disruption, strike, weather event or security incident at a destination, we identify affected travellers within the hour, contact them and begin rebooking without waiting for instruction.
Ten working days for most companies: policy configuration, approver setup, traveller profile import and a short training session for the team. You can book from day one on the existing process while it is configured.
Cab Services desk
Cab
Services
Questions specific to the cab services desk.
We track your flight and dispatch so the car is in the parking area before wheels-down. Sixty minutes of free waiting is included on international arrivals and thirty on domestic — real immigration and baggage times, not optimistic ones.
The quoted fare covers the vehicle, fuel, driver allowance, tolls, parking and inter-state permits. Nothing is added on arrival. Overnight driver accommodation is included on multi-day trips.
Yes. Airport transfers are available in all major Indian cities through vetted partners, and outstation coverage runs across Karnataka, Tamil Nadu, Kerala, Goa and Andhra Pradesh.
Absolutely. Ground transport is a standalone service — a large share of our cab work is for clients who found us that way first.
Call us. Changes made more than four hours before pickup carry no charge. Inside four hours we apply a partial charge only if the vehicle has already been dispatched.
Start here
Still have
a question?
Call the desk between 9 and 8, or send it in writing and we will answer the same working day.
Mon–Sat, 9:00 – 20:00 IST · Emergency desk 24/7